Effective Date: November 13, 2024

This Privacy and Cookies Policy explains how Unravelling Ink ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website https:liviahirsch.com ("Website") or interact with us through our online contact form. We are committed to protecting your privacy in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Our contact details are as follows:

Livia Hirsch
helloliviahirsch@gmail.com

2. Information We Collect

We collect personal data in two ways:

a) Data Collected via Forms
When you fill out our online contact or enquiry form, we may collect the following personal data:

• Name
• Email address
• Message or enquiry details

This information is used to respond to your enquiry and provide any requested services or information.

b) Data Collected via Website Analytics
We use website analytics tools (e.g., Google Analytics) to track and analyze how visitors use our Website. This includes data such as:

• Browser type and version
• Referring URL (the page you came from)
• Pages visited on our Website
• Time spent on each page
• Date and time of visit

This data is anonymized and used for statistical purposes to improve the performance and functionality of our Website.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To respond to your enquiry or request for services.
• To improve and optimize our Website based on usage data collected through analytics tools.
• To communicate with you regarding services, updates, or information that may be of interest to you (if you have opted in for such communication).

4. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide your data through the contact form, you consent to us processing this information to respond to your enquiry or request.
• Legitimate Interests: We may use your data for legitimate business interests, such as improving our Website and services or communicating with you regarding matters related to your enquiry.
• Compliance with Legal Obligations: We may need to process your personal data to comply with legal obligations.

5. Sharing Your Data

We do not sell, rent, or share your personal data with third parties except in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us with website hosting, analytics, and other business operations, provided they comply with data protection laws.

Legal Requirements: If required by law, we may disclose your personal data to authorities or regulators.

6. Cookies

A cookie is a small file that is stored on your device when you visit our Website. We use cookies for the following purposes:

• Essential Cookies: To ensure that our Website functions properly.
• Analytical Cookies: To collect anonymized data about how you use our Website, such as which pages you visit and how long you stay on them. This helps us improve the Website's performance and user experience.
• By using our Website, you consent to the use of cookies as described in this policy. You can manage or disable cookies through your browser settings, but please note that some features of the Website may not work properly if you do so.

7. Your Rights Under GDPR

As a user of our Website and a data subject under the GDPR, you have the following rights:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for certain purposes, including for direct marketing.
• If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you have submitted a contact form, we will retain the data for as long as necessary to respond to your enquiry and provide the requested services.

10. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, or if you would like to exercise any of your rights, please contact us:

helloliviahirsch@gmail.com